teastained Lil uses Royal Mail 1st Class (Track & Trace) to ensure the best possible delivery service is available to you, our customers. The charge for delivery of your products will vary due to the designated delivery address, weight of goods and service priority. Delivery charges will range from Free-of-charge to £1.99 depending on the weight and destination (not including international delivery). All delivery times are estimates and may vary depending on circumstances beyond our control and should, therefore, be taken as approximate times.
We do our best to ensure our deliveries are with our customers on time but in busier seasons, we are not always able to guarantee this. In the event a delivery may be late, we will do our best to notify the customer as soon as possible.
We can only accept orders for our products that are not showing as ‘out of stock' provided that:
- payment has been accepted and the billing address verified
- delivery address has been verified
External factors may occasionally cause delays.
Estimated shipping costs (for UK mainland):
- Orders between £0 - £75: £1.99
- Orders between £70 and above: Free-of-charge (delivery will be refunded to customer once the order has been successfully fulfilled)
teastained Lil is unable to guarantee specific delivery dates as all deliveries are subject to the service provided from Royal Mail. However, we will always endeavour to deliver your order within 3 working days of your order being accepted. Non-mainland UK and international customers should allow up to 10 working days for delivery. This is subject to goods being in stock, payment having been successfully processed and the delivery and billing address verified, as above; understandably, deliveries may be affected in seasonally busier periods, such as Christmas.
teastained Lil has made every effort to appoint a trusted and professional delivery partner that meets the needs of our customers and upholds our values and service levels.
A signature on behalf of the recipient is required for all deliveries. If the products are unable to be delivered you will be contacted to arrange another delivery time, but in this case, you accept liability for any additional fees incurred.
For international orders, delivery costs will vary depending on the location, duty and custom charges and, in some cases, additional documentation may be required by the customer. In this case, while teastained Lil will make every effort to assist the customer in providing the relevant delivery and product information, it is the customer is liable and responsible for the product’s delivery. Any other charges encountered in an international shipping request are to be borne by the customer. We have no control over these charges and will be decided by the designated delivery country’s policies and terms. Policies for customs do vary from country to country; customers are, therefore, urged to contact their customs office and make enquiries before confirming their order. In the event that you wish to return your product, teastained Lil will not be liable for returning any import/export fees paid for by the customer.
All prices include VAT for all UK and EU customers.
If you have a specific enquiry about delivery and how this works, or would like to find out more, please do not hesitate to contact us.