Terms & Privacy
The term ‘teastained Lil’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is teastained Lil, Flat 7 Kensington Court, Enfield EN2 9JU. Our company registration number is 8180195. The term ‘you’ refers to the user or viewer of our website.
Terms of Sale
By placing an order you are offering to purchase a product and that which is subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
In order to contract with teastained Lil, you must be over 18 years and possess a valid Paypal account, credit or debit card issued by a bank acceptable to us. teastained Lil has the right to refuse any request made by you. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the Paypal account, credit or debit card used to place the order and that there are sufficient funds to cover the cost of the goods and the services provided. All prices advertised are subject to such changes.
When you place an order you will receive an acknowledgement e-mail confirming receipt of your order, your product request, the size and colour, if applicable, and confirmation of the total cost, including your delivery charge and VAT. This email will only be an acknowledgement of your order and will not constitute acceptance of your order. A contract between you and us will not be formed until we have confirmed availability of the product request, we have received funds via your method of payment and the products, which you have requested and subsequently ordered, have been dispatched. Once this process has been completed an e-mail confirmation will be sent to you to confirm that your order has been processed and dispatched. Only those products listed in the acknowledgement e-mail and sent at the time of dispatch will be included in the contract formed.
Ordering online with teastained Lil offers a safe and secure method of paying, but if there is a problem for you, please do not hesitate to contact us on 07984 420 477 to see if we may be able to rectify the problem.
Whilst we try to ensure that all the details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any products which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. Should you choose to continue with the order at the correct price, depending on the difference in the product price, we will either refund the difference to you if less than the original price, or take another payment from the same method of payment to cover any increase. If you choose to cancel the order and you have already paid, you will receive a full refund excluding the postage and cost of returning the product/s.
Whilst we try to ensure that all details regarding the product description are accurate, on occasion colours, finish, particularly in regard to jewellery and sizes may vary.
All prices are inclusive of VAT at the prevailing rate (currently 20%). Delivery costs will be charged in addition and will be confirmed at the point of sale, for more information on delivery costs, please check our delivery terms here.
We accept all major credit or debit cards via Paypal. As we are based in the UK, all our prices are in pounds sterling (GBP). If you are ordering from outside the UK, your credit card company will convert the payment into your particular currency. Products will not be dispatched until your payment has been processed and received.
All orders will be processed and despatched within 48 hours of your e-mail confirming your order. If, for any reason, there is a problem processing your order, we will attempt to contact you using the contact details you have provided us with at the point of sale.
All payments to teastained Lil are handled securely with Paypal. We will endeavour to ensure your data is safe and secure. You can complete your order without creating a teastained Lil account. However, none of your user information will be kept on our records, you will not be contacted by us directly with any information that does not correspond with your order and you will not be able to track or review your order once made.
Gift vouchers ‘A Lil Treat’
Gift vouchers can be purchased through the website or by contacting teastained Lil directly and providing us with the relevant recipient’s details and payment. Gift vouchers are not valid for purchase until payment has been processed in the usual way. Gift vouchers, once successfully purchased, will be sent to the respective individual via e-mail. If the gift voucher has been bought on behalf of someone else, we will send the voucher to the e-mail address stated and with the relevant individual’s name on.
Gift vouchers are valid for one year from the day the purchase has been successfully processed. Gift vouchers are invalid after this date and cannot be used
Gift vouchers can only be redeemed on teastained Lil’s website or at a teastained Lil co-ordinated event. Gift vouchers cannot be used in conjunction with discount codes. Gift vouchers can be used as part payment of any purchase, with the remaining balance being paid in the usual way. If the full amount of the gift voucher is not used in total, a credit note will be issued with the remaining balance, which can then be used in the same way – for a purchase or as a contribution to another purchase. Unfortunately, teastained Lil cannot be held responsible for lost or stolen gift vouchers so please keep them safe! If a gift voucher is to be cancelled, the standard terms and conditions for returns apply (see return or exchange an item) and must be adhered to to ensure a successful refund.
teastained Lil reserves the right to vary these terms and conditions.
Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from teastained Lil, for a full refund‘within the terms set out. Order cancellations must be made in writing, within 7 days of the day after you receive the products to firstname.lastname@example.org. If your order has already been processed, you will need to return the order to us. Please read our returns section for more information.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.